In looking at logs InstallRAF7604_error.log it appears that the system is trying to create a field that already exists Corporate ID If this is a custom field then rename field, also use archid to change field id to a custom field id range. Didn't check other log. field option of the field is not allowed z1D Person ID
On Friday, May 25, 2012 5:52:22 AM UTC-5, Team Remedy wrote: > We are performing the upgrade to 7.6 of our BMC Remedy, in particular, our > environment in the point of start is: > AR Server 7.1.0 Patch 11 > ITSM 7.0.03 Patch 7 with several customs > OS Windows Server 2003, RAM 8 Gb > > We have used the installing package with Service Pack (7.6.04 SP3 for > ARServer, 7.6.04 SP2 for ITSM). > > In particular, these steps are followed: > > - Upgrade ARServer Core 7.6.04 SP3 -> About 40 minutes OK > - Upgrade ITSM to 7.0.03 Patch 9 -> About 20 minutes OK > - Running the BPCU in ReportDiff to determine the modifications > - Fix not permitted change > - Running BPCU in Overlay mode to create the overlays > - Upgrade AR System Suite 7.6.04 SP3 -> About 30 minutes OK > - Upgrade Atrium Core 7.6.04 SP2 -> About 4 hours OK > - Upgrade ITSM 7.6.04 SP2 -> About 2 hours Failed > > The ITSM installation failed. We attach the install log RAF and RCF in > which there should be the cause of failure > > Anyone has a KNOW-HOW on the argument? > > Thank's in advanced. > > David. > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > On Friday, May 25, 2012 5:52:22 AM UTC-5, Team Remedy wrote: > > We are performing the upgrade to 7.6 of our BMC Remedy, in particular, our > environment in the point of start is: > AR Server 7.1.0 Patch 11 > ITSM 7.0.03 Patch 7 with several customs > OS Windows Server 2003, RAM 8 Gb > > We have used the installing package with Service Pack (7.6.04 SP3 for > ARServer, 7.6.04 SP2 for ITSM). > > In particular, these steps are followed: > > - Upgrade ARServer Core 7.6.04 SP3 -> About 40 minutes OK > - Upgrade ITSM to 7.0.03 Patch 9 -> About 20 minutes OK > - Running the BPCU in ReportDiff to determine the modifications > - Fix not permitted change > - Running BPCU in Overlay mode to create the overlays > - Upgrade AR System Suite 7.6.04 SP3 -> About 30 minutes OK > - Upgrade Atrium Core 7.6.04 SP2 -> About 4 hours OK > - Upgrade ITSM 7.6.04 SP2 -> About 2 hours Failed > > The ITSM installation failed. We attach the install log RAF and RCF in > which there should be the cause of failure > > Anyone has a KNOW-HOW on the argument? > > Thank's in advanced. > > David. > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
