Hi List, Need help with the ITIL definition of using the Service Request versa Change Request.
Option 1: 1. When user submits request for an enhancement, this should be the Service Request with the corresponding WorkOrders. 2. When work is done, then group should submit the Change request (CRQ) for the production migration. Option 2: 1. The other approach is that user have to submit the Change Request for the implementation the new functionalities. 2. When work is done, then the fulfillment group should submit the Change request (CRQ) for the production migration. Does anyone have an official ITIL recommendation what to use (work order or CRQ)? The third option is to submit the service request that creates the Change Request and then continue #2. Regards, Mike _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
