We did the same here with the Work Order and the Incident forms. <Begin Rant> You can't imagine the amount of moaning, groaning, teeth gnashing from people going from a very, extremely customized 6.0 HD to 7.6.04 before I unhid a LOT of stuff. Why on earth would the Login ID be hidden. There is so much the people who developed/designed this version of Remedy ITSM did not know about how people work.
The way to update a simple telephone number is insane! 1000 steps to change 4 characters! Did not make the people on the phones taking over 100 calls a day happy! <end Rant> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Terry Bootsma Sent: Wednesday, May 30, 2012 11:25 AM To: [email protected] Subject: Re: Product Categorization for Remedy 7.6.04 ** ... and..... fields on the tab make it more intuitive when it comes to querying via the QBE window. Terry ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nathan Aker Sent: Wednesday, May 30, 2012 11:58 AM To: [email protected] Subject: Re: Product Categorization for Remedy 7.6.04 ** We unhid the fields here and put them on a tab. Benefit is the tab displays far faster than opening a dialog, and it's one less popup/window for the user to deal with. Plus, for a user new to the system, fields located on a tab are far more intuitive than finding them via a button buried in the left hand navigation. In our case we made some tiers required so from a usability perspective it didn't make sense to have the user navigate through options in the left hand navigation to find required fields on an additional dialog. Don't forget you'll also want to consider any categorization field changes/requirements for impact to the process flow bar views as well. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Greg Donalson Sent: Wednesday, May 30, 2012 10:46 AM To: [email protected] Subject: Re: Product Categorization for Remedy 7.6.04 ** Hi Ahmed, The fields are already there. You would just need to unhide them. Also, I would create a separate tab for Categorization, that way you can have all the Categorizations on that 1 tab. I fought it here and told them that they will be clicking on a tab to get to the categorization, that is what they are doing now, except there is a pop-up window. Not much difference but the same number of clicks. Greg From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ahmed Sauga Sent: Wednesday, May 30, 2012 10:27 AM To: [email protected] Subject: Product Categorization for Remedy 7.6.04 ** Hello All! I have a requirement to move the product categorization to the main incident screen, rite now it is a pop up that comes up when clicking on 'Categorization'. I am curious if anyone else has done this yet? Should i be using a new set up fields or should i just import the existing ones? Any ideas? _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
