I published the tab with the product categorization but the tab does not show up still.
I went ahead and created a new tab and move dthe categorization fields over the new tab but still not able to see the fields. Nathan mentioned a workflow that hides fields when in new mode of HPD:HelpDesk. anyone know what the workflow is? Unable to locaete it. Any other possible solution? On Wed, May 30, 2012 at 2:42 PM, Nathan Aker <[email protected]> wrote: > ** > > Did you review and consider use of the Classic views? While still not > perfect, they do have much more information easily at hand. I still > personally prefer them, especially users familiar with legacy ITSM and not > accustomed to the Best Practice Views. Nate.**** > > ** ** > > *Nathan Aker* > ITSM Solution Architect**** > > *McAfee, Inc.* > > **** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Sanford, Claire > *Sent:* Wednesday, May 30, 2012 12:47 PM > > *To:* [email protected] > *Subject:* Re: Product Categorization for Remedy 7.6.04**** > > ** ** > > ** **** > > We did the same here with the Work Order and the Incident forms. **** > > ** ** > > <Begin Rant>**** > > You can’t imagine the amount of moaning, groaning, teeth gnashing from > people going from a very, extremely customized 6.0 HD to 7.6.04 before I > unhid a LOT of stuff. Why on earth would the Login ID be hidden. There is > so much the people who developed/designed this version of Remedy ITSM did > not know about how people work. **** > > ** ** > > The way to update a simple telephone number is insane! 1000 steps to > change 4 characters! Did not make the people on the phones taking over 100 > calls a day happy!**** > > <end Rant>**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Terry Bootsma > *Sent:* Wednesday, May 30, 2012 11:25 AM > *To:* [email protected] > *Subject:* Re: Product Categorization for Remedy 7.6.04**** > > ** ** > > ** **** > > ... and..... fields on the tab make it more intuitive when it comes to > querying via the QBE window.**** > > **** > > Terry**** > > **** > > ** ** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Nathan Aker > *Sent:* Wednesday, May 30, 2012 11:58 AM > *To:* [email protected] > *Subject:* Re: Product Categorization for Remedy 7.6.04**** > > ** **** > > We unhid the fields here and put them on a tab. Benefit is the tab > displays far faster than opening a dialog, and it’s one less popup/window > for the user to deal with. Plus, for a user new to the system, fields > located on a tab are far more intuitive than finding them via a button > buried in the left hand navigation. In our case we made some tiers > required so from a usability perspective it didn’t make sense to have the > user navigate through options in the left hand navigation to find required > fields on an additional dialog.**** > > ** ** > > Don’t forget you’ll also want to consider any categorization field > changes/requirements for impact to the process flow bar views as well.**** > > ** ** > > Nate.**** > > ** ** > > *Nathan Aker* > ITSM Solution Architect**** > > *McAfee, Inc.***** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Greg Donalson > *Sent:* Wednesday, May 30, 2012 10:46 AM > *To:* [email protected] > *Subject:* Re: Product Categorization for Remedy 7.6.04**** > > ** ** > > ** **** > > Hi Ahmed,**** > > ** ** > > The fields are already there. You would just need to unhide them. Also, > I would create a separate tab for Categorization, that way you can have all > the Categorizations on that 1 tab.**** > > ** ** > > I fought it here and told them that they will be clicking on a tab to get > to the categorization, that is what they are doing now, except there is a > pop-up window. Not much difference but the same number of clicks.**** > > ** ** > > Greg**** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Ahmed Sauga > *Sent:* Wednesday, May 30, 2012 10:27 AM > *To:* [email protected] > *Subject:* Product Categorization for Remedy 7.6.04**** > > ** ** > > ** **** > > Hello All!**** > > **** > > I have a requirement to move the product categorization to the main > incident screen, rite now it is a pop up that comes up when clicking on > 'Categorization'.**** > > **** > > I am curious if anyone else has done this yet? Should i be using a new set > up fields or should i just import the existing ones?**** > > **** > > Any ideas?**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
