I’m trying to replicate this – what are the exact steps you do to replicate it?
I have tried 1) Clicking on the drop down field to reveal the menu 2) Press Escape to cancel click on the drop down 3) Tried typing and nothing happens as it should be.. I am however on 7.6.03 – but is this the way you reproduce it on 7.5 patch 6? Joe From: Pruitt, Christopher (Bank of America Account) Sent: Wednesday, June 20, 2012 11:36 AM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Is there a bug in the Mid-Tier 7.5 patch 6? ** Hello Fellow Listers, I did open a ticket with BMC Support but I find that I can get my questions answer on the ARSList much faster so here goes. I have a question for you “Is there a bug in the Mid-Tier 7.5 patch 6?” We have a drop down menu on a Display Only form. If the user clicks on the field it will not let them type any value into that field. So far this is what should ALWAYS happen. However, if they select the drop down menu and then cancel it and the cursor is still in that drop down menu field the user can now start typing a value into that field. THIS SHOULD NEVER HAPPEN. It does not do that with the User Tool only the mid-tier and only for version 7.5. Our Mid-Tier 7.1 version does not act in this manner. It works like it should the user can never type into the field only select from the drop down. Is there a bug in the MidTier Version/Patch- 7.5 Patch 6 that is allowing this to happen when it should not? Here is our Environment Profile: OS/Version-Windows Server 2008 64 Bit R2 Enterprise Edition Service Pack 1 ARS MidTier Version/Patch- 7.5 Patch 6 WebServer/Version- Apache Tomcat Server 5.5.28 JSP Engine/Version- Tomcat 5.5.28 Java Version - 1.6.0_30 32-bit ARS Server Version/Patch- 7.1 Patch 11 running on HP-UX B.11.31 U ia64 Server Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services [email protected] www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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