Hi List,
we have two servers running ARS 7.0.01 as a group, and one MidTier server running V7.5. On "SYS:Notification Messages" I have configured Incident Assignment Notifications to include both an artask attachment for fullclient users and a web URL for midtier users. The server parameter in the web URK always points to the alias of the first server of the group. Since our midtier only knows the group alias, users who click on the link are getting an error message. How can I tell the servers to use the group alias in the web URL? Here's an example of the web URL the server is sending (I masked the server name): https://remedy/servlet/ViewFormServlet?form=NTE%3aNotifier&server=xxxxxx xxx&eid=NTS000012961712 Regards, Michael _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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