Michael, Check out BMC Remedy Action Request System 7.6.04 Configuration Guide, page 125. I think this is what you are looking for. Add the URL of your AR server group (e.g. http://<server group name>/arsys)
Email Notifications Web Path Specifies the base URL that appears in email notifications. If this field is left blank, the Default Web Path is used. (The Email Notifications Web Path field is available because the Default Web Path is specified for other applications like Flashboards, and it might be different from the mid tier web path for opening requests in a notification.) If your company has multiple domains, use a fully qualified path name. AR System Administration: Server Information form-Advanced tab Regards, Mike. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of ravi rai Sent: 26 June 2012 00:51 To: [email protected] Subject: Re: Server group alias in notification web URL ** Michael, You can refe white paper on server group for more detail on what LJ is suggeting Page 12-13 Ravi Rai > Date: Mon, 25 Jun 2012 09:06:35 -0600 > From: [email protected] > Subject: Re: Server group alias in notification web URL > To: [email protected] > > Michael, > The server sends the notification out as it 'knows itself'....so if it knows > itself via name1 instead of the group alias...that is what you will get. You > should be able to configure both servers in the group to know themselves as > the group name, and use the Server-Connect-Name for the server group node > specific stuff (that's how I've set it up in the past).... > > Or you could use the email replace filter as previously suggested. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Nau, Michael > Sent: Monday, June 25, 2012 8:21 AM > To: [email protected] > Subject: Server group alias in notification web URL > > ** > > Hi List, > > > > we have two servers running ARS 7.0.01 as a group, and one MidTier server > running V7.5. > > On "SYS:Notification Messages" I have configured Incident Assignment > Notifications to include both an artask attachment for fullclient users and a > web URL for midtier users. > > > > The server parameter in the web URK always points to the alias of the first > server of the group. Since our midtier only knows the group alias, users who > click on the link are getting an error message. How can I tell the servers to > use the group alias in the web URL? Here's an example of the web URL the > server is sending (I masked the server name): > > > > https://remedy/servlet/ViewFormServlet?form=NTE%3aNotifier&server=xxxxxxxxx&eid=NTS000012961712 > > > > > > > > Regards, > > Michael > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
