Some downsides to using email: - there is not guaranteed transport of an email message (they could be lost) - emails are easily impersonated (anyone will be able to approve anything and it can easily be done in a way that chasing a trail of an impersonated message will be near impossible)
You might consider embedding a link in the email and use the URL to process the approval/rejection. One link for reject, another link for approve. This will force the user to authenticate before the transaction is accepted. This approach addresses the two shortcomings of using email messages, as listed above. The web page can be set up to be very simple, such that it simply returns a confirmation message that their approval or rejection was accepted. Axton Grams On Mon, Jun 25, 2012 at 12:25 PM, Logan, Kelly <kelly.lo...@proquest.com>wrote: > ** > > There has been a request to have simple approvals done by mail for the > bulk of management who do not (as of yet) use Remedy. The system will by > ARS 7.6.4, with ITSM 7.6.4, specifically Service Request Management used.* > *** > > ** ** > > Has anyone had any experience with this?**** > > ** ** > > Right now I’m just looking to set the difficulty of the task, as compared > with the ‘pain’ of having to train and direct management to use Approval > Central. I am considering using the Email engine with responses set by a > form in the email (the manager clicks the ‘Approved’ radio button and the > return email sets the field:value pairs accordingly), embedding the > Approval Central into the email in some fashion (though this may be > disallowed by the Exchange security and would require SSO to be > configured), etc.**** > > ** ** > > Ideas and experience welcome.**** > > ** ** > > *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview), GMS**** > > ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI > 48106-1346 USA | 734.997.4777 **** > > kelly.lo...@proquest.com**** > > www.proquest.com **** > > ** ** > > *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator**** > > ** ** > > P Please consider the environment before printing this email. **** > > ** ** > > *This email and any files transmitted with it are confidential and > intended solely for the use of the individual or entity to whom they are > addressed. If you have received this email in error please notify the > sender, and delete the message from your computer*.**** > > ** ** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
