There has been a request to have simple approvals done by mail for the bulk of management who do not (as of yet) use Remedy. The system will by ARS 7.6.4, with ITSM 7.6.4, specifically Service Request Management used.
Has anyone had any experience with this? Right now I'm just looking to set the difficulty of the task, as compared with the 'pain' of having to train and direct management to use Approval Central. I am considering using the Email engine with responses set by a form in the email (the manager clicks the 'Approved' radio button and the return email sets the field:value pairs accordingly), embedding the Approval Central into the email in some fashion (though this may be disallowed by the Exchange security and would require SSO to be configured), etc. Ideas and experience welcome. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com> www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
