That would be very helpful as overview console is very slow we switched a lot of folks who need frequent refreshes to use Incident console or change console as their homepage. Because of this now they lost the direct visibility of the tasks. We end up creating a new left navigation item on Incident Console to search for tasks.
Right now Incident console is a little faster than overview console in rendering the results, since it does not have to go through queries of the child records like tasks. If BMC can figure it out without impacting the performance I think it would be very useful. Also I wonder why BMC did not have a stand alone console for Tasks like incident and changes. We always get requests from task implementors on how to get to a task without using overview console(as is slow) and without navigating through parent tickets, some thing like directly from homepage. They just want to work on their task and close it. Also the whole task implementation is quite bulky and not very user friendly. Just see the scenario where you have 10 tasks in sequence(1 to 10). Now you want to change task sequenced at 10 to 1. You have to click 9 times to make it sequence 1. We have users who frequently put 20 to 30 tasks to a change tkt and they need to rearrange tasks a few times during their life cycle and I have no words describing the pain they have to go through. They end up coming to us for help and we hack it from the back end task forms. On Thursday, July 5, 2012 12:05:00 PM UTC-7, Timothy Powell wrote: > > ** > > Before I go butting heads with the BMC engineers on this one, I wanted to > ask this group their opinion on this subject. > > > > *Background:* > > ITSM Suite 7.6.04 > > Tasks can be associated with several things with the ITSM Suite, including > Incidents or Change Requests. > > When you create a task within Incident or Change, that INC or CRQ record > becomes the parent record for that task. > > > > *Current functionality:* > > Tasks (regardless of their parent record) can only be viewed from the > Overview Console/IT Home Page. > > When viewed in the Overview Console, the Parent Request ID > (INCxxxxxxxxxxxx or CRQxxxxxxxxxxxx) is part of the data displayed. > > > > *Desired Functionality:* > > Tasks can be viewed from the console related to their parent record. > > *So if you create a task for an incident, the assignee can see that task > from the Incident Console.* > > > > *Questions:* > > 1) Does anybody else besides me find it odd that tasks cannot be viewed > from the parent consoles? > > 2) Am I out of bounds for asking for such an RFE? > > > > Thanks, > > Tim > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
