Greetings,We, as some of you may have, added a link to the Incident Management Console to open the task form and allow our users to search the TMS:Task form. However, one issue that we found is that if the Task search initiates from the Incident Management Console, the user then is unable open the parent form of the task by clicking on the Open button. Have you been able to find a workaround for this issue? The guilty active link seems to run a process: TMS:SHR:OpenRootRequestExists PERFORM-ACTION-SEND-EVENT @ ShowTicket "InstanceID=ABC;FormName=CHG:Infrastructure Change;DisplayName=CRQABC;" Your feedback is very much appreciated, Juan C. Figueroa
Date: Thu, 5 Jul 2012 19:21:19 +0000 From: [email protected] Subject: Re: Opinion - Tasks not Displayed on Parent Consoles To: [email protected] ** We built a Task Console for using on the landing page, although there is a defect in it that is preventing it from working correctly if you save it to your default profile, which BMC hasn’t been very helpful with since it’s custom. However I agree, Tasks should be much more visible, because there really isn’t a good way to see them if you need more detail than what is present in the Overview Console. A prime example is that you have no dates, so if you have a Change Request with a specific date range, and a set of Tasks related (that also have Scheduled Dates populated) there’s no simple way to see when you are supposed to work on your scheduled Tasks without opening each and every Task record. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Timothy Powell Sent: Thursday, July 05, 2012 2:05 PM To: [email protected] Subject: Opinion - Tasks not Displayed on Parent Consoles ** Before I go butting heads with the BMC engineers on this one, I wanted to ask this group their opinion on this subject. Background: ITSM Suite 7.6.04 Tasks can be associated with several things with the ITSM Suite, including Incidents or Change Requests. When you create a task within Incident or Change, that INC or CRQ record becomes the parent record for that task. Current functionality: Tasks (regardless of their parent record) can only be viewed from the Overview Console/IT Home Page. When viewed in the Overview Console, the Parent Request ID (INCxxxxxxxxxxxx or CRQxxxxxxxxxxxx) is part of the data displayed. Desired Functionality: Tasks can be viewed from the console related to their parent record. So if you create a task for an incident, the assignee can see that task from the Incident Console. Questions: 1) Does anybody else besides me find it odd that tasks cannot be viewed from the parent consoles? 2) Am I out of bounds for asking for such an RFE? Thanks, Tim _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
