BMC has directions for clearing the Product Catalog. It includes the forms to clear the records out of as well as a few workflow objects to disable while you delete. Just put in a ticket to Support.
Jason On Mon, Jul 9, 2012 at 7:47 PM, Tauf Chowdhury <[email protected]> wrote: > You should be OK with this as long as you are prepared to update any > CI's or auto assignment config as well. However, to be safe, it may be > a Good idea if you went to the product company assoc form or the > product catalog form and set the ones in question to an offline status > until you are sure you want to delete. > > Sent from my iPhone > > On Jul 9, 2012, at 12:09 PM, Scott Philben <[email protected]> wrote: > > > ARS 7.5 p008 > > ITSM 7.6 p001 > > > > Due to the Product Catalog being used incorrectly for a long time, we > are now in the position of having to clean it up. One way to go about this > would be to delete everything in it and import corret data to refill it. > > > > My question is about the deleting part. While there is a button on > Product Catalog Console labled Delete, I want to know of there is a way to > clean everything out more quickly. We have a lot of junk in this form and I > don't want to miss anything. > > > > Would going to to the underlying forms (PCT:ProductCompanyAssociation, > PCT:Product Alias, PCT:Product Catalog, PCT:ModelVersion Patch, and > PCT:ProductCompanyAssociation) and deleting everything work? We would then > use the Data Import tool to put the correct data back in. > > > > Anyone ever have to do this? > > > > Thanks. > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
