In the Service Categories Console View of SRM 7.6.04, no record is returned when searching for an SRD title that contains Japanese characters (Message: "There are no services matching your search criteria"). However, The same SRD shows up when search keyword used is the English character portion of the SRD title. The SRD has been set to ja_JP locale and user preferences is set to locale = ja_JP. Entitlement rules have been added.
The issue only appears to be within the Service Categories Console view since I can search for the SRD Title with Japanese characters in the SRD:ServiceRequestDefinition form. I also tested with other modules - Incident & Changes request and they returned the Japanese characters on a search. Any ideas what could be causing the issue in the SRM Console view? I appreciate your feedback. Thanks, Christianne _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
