Hi,
First check apsvcae.sh is running or not.
For New Support Group, cross check whether you have configured the Support
Group properly. (In CTM:Support Group Association form check whether
"Assignment Availability" is set to "Yes").
In CTM:People Form check the Following configurations:
a) Profile Status = Enabled
b) Assignment Availability = Yes
You can cross check all above configurations from the Join form named "CTM:Ppl
Search-SupportGrpAssoc" because, Assignment Engine looks into this form for
individual assignment.
For trouble shooting purpose you can configure following parameters in ar.cfg
file. (For windows server)
AE-Log: ON
AE-Log-File: /tmp/log.txt
AE-Trace: ON
AE-Trace-File: /tmp/log.txt
--
Regards,
ITSM Support
Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
Email: [email protected] || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Rose Mancinelli
Sent: Thursday, July 12, 2012 7:37 PM
To: [email protected]
Subject: Issues w/round robin assignments not working
Server 7.0.01 patch 003
SunOS 5.10
Oracle 10.2.0.2.0 - 64bi
We're having issues with round robin/auto assignment for indivuduals in groups
that are
specified in the Support Group form to have auto assignment turned on.
Auto assignment/round robin has stopped assigning individuals for the groups
specified.
When I restart ARS, it starts assigning individuals again.
When I add a new group to be set up for auto-assignment, it never works for
them. Only
previously configured groups work.
Does anyone have any advice on the assignment engine configurations? I'm not
sure why
this has stopped working properly. We don't have Remedy support and they rely
heavily
on this round robin feature.
Thanks in advance.
Rose
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
