Server 7.0.01 patch 003 SunOS 5.10 Oracle 10.2.0.2.0 - 64bi We're having issues with round robin/auto assignment for indivuduals in groups that are specified in the Support Group form to have auto assignment turned on.
Auto assignment/round robin has stopped assigning individuals for the groups specified. When I restart ARS, it starts assigning individuals again. When I add a new group to be set up for auto-assignment, it never works for them. Only previously configured groups work. Does anyone have any advice on the assignment engine configurations? I'm not sure why this has stopped working properly. We don't have Remedy support and they rely heavily on this round robin feature. Thanks in advance. Rose _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
