Could it also be a caching issue on the Mid-Tier itself? Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services [email protected] www.hp.com
Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Goodall, Andrew C Sent: Friday, July 20, 2012 4:03 PM To: [email protected] Subject: Re: 7.6.04 Super Slow Because it returns to normal after a tomcat recycle my guess without more info would be: - that it is one or a handful of users performing some heavy searches. Do you have query results limited to a max limit like 2000, and prevent unqualified searches? - someone made a form/AL change and selected flush cache (unlikely since you said it was every day) Do you have any webservice integrations that could either be doing any scheduled lookups or a lot of creates during the specified window the slowness occurs? Regards, Andrew C. Goodall Software Engineer Development Services [email protected] jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Friday, July 20, 2012 3:53 PM To: [email protected] Subject: 7.6.04 Super Slow Does anyone have any tips to determine what could be making my system run slowly? My network team says it is not the network. Even though it happens at almost the same time every day. I have no escalations running at that time and have done most of the tuning that was in the BMC documents. My tomcat service grows up to 5 GB fairly quickly. Of course when I restart the tomcat people stop reporting the slowness. Management wants me to submit a ticket to BMC (already done this several times) and there is no real result. They do a WebEx, look at the logs and there is no appreciable speed increase. The Mid-tier Server has 24 GB of ram. The Application Server has 16 GB. The Database Server has 16 GB ITSM 7.6.04 SP2 Mid-Tier SP3 ARS SP3 Oracle (latest version - can't find the patch number) The servers are all in the same physical location. The App and Mid-tier servers are Win 2008 and the DB server is a UNIX server. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
