We had a bunch of issues with slowness and memory growing to the point the AR Server would crash. We kept working with BMC, but couldn't find anything. Finally when our System Admins upgraded the version of VMWare tools all the issues went away. -Paul
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Friday, July 20, 2012 4:53 PM To: [email protected] Subject: 7.6.04 Super Slow Does anyone have any tips to determine what could be making my system run slowly? My network team says it is not the network. Even though it happens at almost the same time every day. I have no escalations running at that time and have done most of the tuning that was in the BMC documents. My tomcat service grows up to 5 GB fairly quickly. Of course when I restart the tomcat people stop reporting the slowness. Management wants me to submit a ticket to BMC (already done this several times) and there is no real result. They do a WebEx, look at the logs and there is no appreciable speed increase. The Mid-tier Server has 24 GB of ram. The Application Server has 16 GB. The Database Server has 16 GB ITSM 7.6.04 SP2 Mid-Tier SP3 ARS SP3 Oracle (latest version - can't find the patch number) The servers are all in the same physical location. The App and Mid-tier servers are Win 2008 and the DB server is a UNIX server. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
