Joe, You are right, by design the required fields default value that is defined on the form should be picked up, but in my case the selection field is nither a required field nor it has any default value set on the form.
As you said "It shouldn’t be a problem as when you are actually using the web service, the transaction value should get picked up."-- the transaction value is getting picked up if there is one and for null values for that field on the record, it's returning the default value on a Get List operation. I have tested same thing for the OOTB web service and no issue, even though there is a default value set in the selection field value it's returning the null value if the field is null. Not sure why it's not happening for the web service I created. I have opend a ticket with BMC, will keep you posted on this. Thanks, Venkat. Joe Martin D'Souza wrote: > > Do not take my word for it, but I think that is by design. A required > fields > default value that is defined on the form is picked up, which makes > sense.. > > It shouldn’t be a problem as when you are actually using the web service, > the transaction value should get picked up. > > Joe > > -----Original Message----- > From: venkat r > Sent: Saturday, July 21, 2012 4:35 PM Newsgroups: > public.remedy.arsystem.general > To: [email protected] > Subject: Ho to remove default value for selection field mapped in Web > Service? > > Hi All, > > Having trouble getting rid of the default value for a selection type field > in web service mapping. The selection field does not have any default > value > but still when it's being mapped in the web service the first value of the > selection field is getting picked up as a default value. I tried removing > it > but the default value gets filled in again when web service is saved. > > I am trying to find a way to remove the default value in web service > mappings. With the default value in the mapping when I do a get list > action > on the web service it returns the default value for that field even it is > null in the actual record. > > ARS 7.6.04 SP3, ITSM 7.6.04 SP2 > > Help please! > > Thanks in Advance. > > Venkat > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > -- View this message in context: http://old.nabble.com/Ho-to-remove-default-value-for-selection-field-mapped-in-Web-Service--tp34190755p34201373.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
