You could have also added to your Run-If AND $CLIENT-TYPE$ = 9 This will make that Active Link only run on the web.
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ray Palla Sent: Monday, July 30, 2012 10:59 AM To: [email protected] Subject: Re: 'Modify All' on ITSM HPD:Help Desk 7.6.04 form ** I found another work-around as well. I created an Active Link that fires on the 'Modify All' screen "Save" button. It runs only on $OPERATION$ = "SET ALL" and simply triggers a 'Run Process' "PERFORM-ACTION-APPLY". The only ill-effect from this new AL was that a 'Modify All' in the fat client no longer works. Since our customer does not use the fat client, that was not an issue. We will apply Patch 3 this week and expect the work-around to be able to be removed after testing. Thanks ALL; R -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brock, Anne Sent: Friday, July 27, 2012 8:02 PM To: [email protected] Subject: Re: 'Modify All' on ITSM HPD:Help Desk 7.6.04 form ** That was fixed it in either patch 1 or patch 2 of 7.6.04. I think you just have to upgrade the midtier. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ray Palla Sent: Friday, July 27, 2012 2:22 PM To: [email protected] Subject: 'Modify All' on ITSM HPD:Help Desk 7.6.04 form ** Ladies and Gents; Has anyone else seen this or found a fix? We have the need to close multiple tickets all at one time in the Incident form of ITSM 7.6.04. >From the web client, when a list is displayed and multiple tickets selected, >the 'Modify All' button is visible and active. The button returns a blank >form as it should, however nothing is saved to the records when the form is >modified and the 'Save' button is clicked. 'Modify All' works as expected on >all other forms. Could this be yet another bug or could we be missing an Active Link or Filter, or something? R Ray Palla Sr. IT/Remedy Consultant Mobile: 512-917-1739 Time Zone: Central Email: [email protected] Professional Profile INSONA Corporation 1201 Berry Lane Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
