Absolutely. Good catch. r -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Monday, July 30, 2012 11:28 AM To: [email protected] Subject: Re: 'Modify All' on ITSM HPD:Help Desk 7.6.04 form
You could have also added to your Run-If AND $CLIENT-TYPE$ = 9 This will make that Active Link only run on the web. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ray Palla Sent: Monday, July 30, 2012 10:59 AM To: [email protected] Subject: Re: 'Modify All' on ITSM HPD:Help Desk 7.6.04 form ** I found another work-around as well. I created an Active Link that fires on the 'Modify All' screen "Save" button. It runs only on $OPERATION$ = "SET ALL" and simply triggers a 'Run Process' "PERFORM-ACTION-APPLY". The only ill-effect from this new AL was that a 'Modify All' in the fat client no longer works. Since our customer does not use the fat client, that was not an issue. We will apply Patch 3 this week and expect the work-around to be able to be removed after testing. Thanks ALL; R -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brock, Anne Sent: Friday, July 27, 2012 8:02 PM To: [email protected] Subject: Re: 'Modify All' on ITSM HPD:Help Desk 7.6.04 form ** That was fixed it in either patch 1 or patch 2 of 7.6.04. I think you just have to upgrade the midtier. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ray Palla Sent: Friday, July 27, 2012 2:22 PM To: [email protected] Subject: 'Modify All' on ITSM HPD:Help Desk 7.6.04 form ** Ladies and Gents; Has anyone else seen this or found a fix? We have the need to close multiple tickets all at one time in the Incident form of ITSM 7.6.04. >From the web client, when a list is displayed and multiple tickets selected, the 'Modify All' button is visible and active. The button returns a blank form as it should, however nothing is saved to the records when the form is modified and the 'Save' button is clicked. 'Modify All' works as expected on all other forms. Could this be yet another bug or could we be missing an Active Link or Filter, or something? R Ray Palla Sr. IT/Remedy Consultant Mobile: 512-917-1739 Time Zone: Central Email: [email protected] Professional Profile INSONA Corporation 1201 Berry Lane Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
