Sounds good David ! Sent from my iPhone
On Jul 30, 2012, at 19:33, "Easter, David" <david_eas...@bmc.com> wrote: > ** > It is challenging to monitor in-house BMC Remedy Action Request System > servers and an AR System based application infrastructure that is supporting > critical business services. To help, BMC is making the BMC Remedy Health > Advisor application available as an unsupported utility. > > This solution consists of: > > BMC Remedy Health Advisor Server Application - to be deployed on a central > BMC Remedy AR Server > BMC Remedy Health Advisor Client Creator - used to create the "BMC Remedy > Health Advisor Client" to be deployed on the AR System Server which needs to > be monitored > BMC Remedy Health Advisor application is designed to enable on-premise > support personnel or a service provider offering managed services to actively > monitor the different aspects of the AR System infrastructure and proactively > be able to prevent the issues affecting the underlying business services. > > This solution enables a service provider to monitor AR System infrastructure > of each instance or end-customer from one single location and also provides > the ability to the end-customer to control what a service provider should > monitor. > > Key features of this solution are as listed below: > > Monitoring AR System Server > Monitoring AR System Server configuration > Monitoring AR System Server error log > Collecting AR System Server License Usage > Collecting AR System Server "Server Statistics" > Collecting Form Entry counts > Sending Alert Notification > Stopping and Starting AR System Server > Integration with BMC ITSM Incident Management application > Report generation > For detailed information about the architecture, installation, creating a > client or on-boarding a customer; please refer to the available > documentation. > > BMC has taken commercially reasonable efforts to ensure the quality of this > solution and has tested for reasonable period before making this available > for wider consumption as an unsupported application. As an unsupported > utility, best effort will be provided via the BMC Communities to address > questions or issues regarding the utility. BMC Support will not accept > issues regarding this utility. > > We are looking forward for your comments and suggestions about this utility. > Feedback will be used to influence future versions of the BMC Health Advisor > as well as potentially drive this functionality into supported solutions. > > To download BMC Remedy Health Advisor please visit the BMC Communities. You > will need a BMC Communities account to access the document and utility. A > BMC Communities account does not require a Support ID or maintenance contact > with BMC, however, and is available at no charge. > > > -David J. Easter > Manager of Product Management, AR System > BSM & Atrium Solutions Management > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
