Thanks David,

Any plans for a mid-tier monitor?

Thank again

Howard

Sent from one of Howard's iPads

On Jul 30, 2012, at 7:33 PM, "Easter, David" <david_eas...@bmc.com> wrote:

> **
> It is challenging to monitor in-house BMC Remedy Action Request System 
> servers and an AR System based application infrastructure that is supporting 
> critical business services. To help, BMC is making the BMC Remedy Health 
> Advisor application available as an unsupported utility.
> 
> This solution consists of:
> 
> BMC Remedy Health Advisor Server Application - to be deployed on a central 
> BMC Remedy AR Server
> BMC Remedy Health Advisor Client Creator - used to create the "BMC Remedy 
> Health Advisor Client" to be deployed on the AR System Server which needs to 
> be monitored
> BMC Remedy Health Advisor application is designed to enable on-premise 
> support personnel or a service provider offering managed services to actively 
> monitor the different aspects of the AR System infrastructure and proactively 
> be able to prevent the issues affecting the underlying business services.
> 
> This solution enables a service provider to monitor AR System infrastructure 
> of each instance or end-customer from one single location and also provides 
> the ability to the end-customer to control what a service provider should 
> monitor.
> 
> Key features of this solution are as listed below:
> 
> Monitoring AR System Server
> Monitoring AR System Server configuration
> Monitoring AR System Server error log
> Collecting AR System Server License Usage
> Collecting AR System Server "Server Statistics"
> Collecting Form Entry counts
> Sending Alert Notification
> Stopping and Starting AR System Server
> Integration with BMC ITSM Incident Management application
> Report generation
> For detailed information about the architecture, installation, creating a 
> client or on-boarding a customer; please refer to the available 
> documentation.
> 
> BMC has taken commercially reasonable efforts to ensure the quality of this 
> solution and has tested for reasonable period before making this available 
> for wider consumption as an unsupported application. As an unsupported 
> utility, best effort will be provided via the BMC Communities to address 
> questions or issues regarding the utility.  BMC Support will not accept 
> issues regarding this utility.
> 
> We are looking forward for your comments and suggestions about this utility.  
> Feedback will be used to influence future versions of the BMC Health Advisor 
> as well as potentially drive this functionality into supported solutions.
> 
> To download BMC Remedy Health Advisor please visit the BMC Communities.  You 
> will need a BMC Communities account to access the document and utility.  A 
> BMC Communities account does not require a Support ID or maintenance contact 
> with BMC, however, and is available at no charge.
> 
>  
> -David J. Easter
> Manager of Product Management, AR System
> BSM & Atrium Solutions Management
> BMC Software, Inc.
>  
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or public relations representative for BMC Software, 
> Inc.
>  
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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