I have read the documentation, looked on the developer community and even in old ARSList email...
Is it possible to create a template on the Incident form that ANY group can use? We have a need to create an Incident template that anyone can use to report a missed email/page from Remedy. In my 6.3 system I had a button that I had workflow attached to that created the ticket and assigned it to the appropriate group and anyone who had a write license could use it. The templates in 7.6.04 require all of the groups to be added. This is a pain! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System [email protected] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
