That's what we do. The caveat is you have to train users (or create workflow) to not assign tickets to that group, otherwise everyone will get notified of the ticket.
Thanks, Jon _____________________________________________________ Jon Slaven | Amway | 616-787-7132 | [email protected] From: Robert Heverley <[email protected]> To: [email protected], Date: 07/31/2012 12:28 PM Subject: Re: ITSM 7.6.04 Incident Templates Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ** Hi Claire, Somebody once posted an alternative of creating a new group that is just for Templates and assigning all users to that group. On Tue, Jul 31, 2012 at 8:15 AM, Sanford, Claire < [email protected]> wrote: I have read the documentation, looked on the developer community and even in old ARSList email... Is it possible to create a template on the Incident form that ANY group can use? We have a need to create an Incident template that anyone can use to report a missed email/page from Remedy. In my 6.3 system I had a button that I had workflow attached to that created the ticket and assigned it to the appropriate group and anyone who had a write license could use it. The templates in 7.6.04 require all of the groups to be added. This is a pain! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System [email protected] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
