Joe, I have mine set up as I said in my email and it is working fine but it could possibly work in the Push fields qualification. I just have not tried it that way. My full Run If qualification going against the AR System Email Messages form (on Submit) is:
('From' != $NULL$) AND ('Message Type' = "Incoming")
>From that it then does the Push Fields Action with no qualification. If No
Requests Match: Create a New Request. If Any Requests Match: Take No
Action
My environment is 7.6.04 SP2.
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service
Management
MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
Phone: 678-252-4364 / VPN: 252-4364
[email protected]
www.rockwellcollins.com
From: Joe Martin D'Souza <[email protected]>
To: [email protected]
Date: 08/03/2012 02:49 PM
Subject: Re: Problem processing incoming mail
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]>
**
I think Mac means in the Push Fields If condition, which I would do too as
you do not want it to process outgoing messages when and if you get the
filter working. It?s the absence of that condition anyways that may be
causing it to fail.. It must be qualifying to false doing the If Multiple
Request match part..
Joe
From: Mac Rhoades
Sent: Friday, August 03, 2012 8:09 AM
Newsgroups: public.remedy.arsystem.general
To: [email protected]
Subject: Re: Problem processing incoming mail
** Jose,
Try a Run If qualification of "'Message Type' = "Incoming""
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service
Management
MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
Phone: 678-252-4364 / VPN: 252-4364
[email protected]
www.rockwellcollins.com
From: Jose Huerta <[email protected]>
To: [email protected]
Date: 08/03/2012 02:22 AM
Subject: Problem processing incoming mail
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]>
** Hi listers,
I created a filter on "AR System Email Messages" form as the next:
Execution: Enabled, Submit, 900
Qualification: None
ACTIONS:
PUSH: New request to form AAA:Email with the subject and plain text body.
If I create a request on this form, the request at AAA:Email is created.
If I receive an email, a request is created in AR System Email Messages
but not on AAA:Email.
What Am I doing wrong?
Regards,
Jose M. Huerta
Project Manager
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
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