>From Jose’s updates, It may have been server cache related problems..
Note to John Sundberg since he was looking for ideas related to server comparisons and stuff like that.. Hopefully John is viewing this thread? Might be a great idea to have a utility that can read server cache (not DB) to list number of objects of each type and possibly names to an output – which would have been useful in this one odd case.. Joe PS: I thought I’ll CC John so he wont miss this note.. From: Mac Rhoades Sent: Friday, August 03, 2012 3:07 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Problem processing incoming mail ** Joe, I have mine set up as I said in my email and it is working fine but it could possibly work in the Push fields qualification. I just have not tried it that way. My full Run If qualification going against the AR System Email Messages form (on Submit) is: ('From' != $NULL$) AND ('Message Type' = "Incoming") From that it then does the Push Fields Action with no qualification. If No Requests Match: Create a New Request. If Any Requests Match: Take No Action My environment is 7.6.04 SP2. Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 [email protected] www.rockwellcollins.com From: Joe Martin D'Souza <[email protected]> To: [email protected] Date: 08/03/2012 02:49 PM Subject: Re: Problem processing incoming mail Sent by: "Action Request System discussion list(ARSList)" <[email protected]> -------------------------------------------------------------------------------- ** I think Mac means in the Push Fields If condition, which I would do too as you do not want it to process outgoing messages when and if you get the filter working. It’s the absence of that condition anyways that may be causing it to fail.. It must be qualifying to false doing the If Multiple Request match part.. Joe From: Mac Rhoades Sent: Friday, August 03, 2012 8:09 AM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Problem processing incoming mail ** Jose, Try a Run If qualification of "'Message Type' = "Incoming"" Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 [email protected] www.rockwellcollins.com From: Jose Huerta <[email protected]> To: [email protected] Date: 08/03/2012 02:22 AM Subject: Problem processing incoming mail Sent by: "Action Request System discussion list(ARSList)" <[email protected]> -------------------------------------------------------------------------------- ** Hi listers, I created a filter on "AR System Email Messages" form as the next: Execution: Enabled, Submit, 900 Qualification: None ACTIONS: PUSH: New request to form AAA:Email with the subject and plain text body. If I create a request on this form, the request at AAA:Email is created. If I receive an email, a request is created in AR System Email Messages but not on AAA:Email. What Am I doing wrong? Regards, Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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