Marcelo, I have two solutions that come to mind 1 - Export affected records to ARX with the request ID and the attachment field, update the ARX to not have an attachment defined, and re-import the arx, this should effectively eliminate the attachments from those records 2 - Programmatically (Java API maybe) take a list of request id's and set the attachment field to null
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: Monday, August 06, 2012 8:39 AM To: [email protected] Subject: removing attachments ** I have a request from one of our IT teams to remove attachments from a large number of incident tickets (I'm sure you can imagine why...). My question is, is there a systematic way of removing these attachments? ARS7.1/ITSM 7.0.03 Win2003/SQL2005 Thanks, Marcelo _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
