Hi,
One user that simultaneously connects to multiple servers in a group
should not consume multiple licenses. If that is the case, it is a bug in
the AR Servers. It should not have anything to do with the load balancer.
The new recommendation in 7.6.04 is actually to NOT have the sticky bit
set between Mid-Tier and AR Server.
You say it works fine in 7.6.1, but there is no such version. Which
version are you on? I presume that by 7.6.04 r3 you mean 7.6.04 SP3?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Howard,
> I've seen this with 7604 with load balancing. Basically, the LB
> doesn't care about the users. It simply looks at tcp port traffic from
> the mid tier to the AR. There is not a 1 to 1 correlation between user
> actions on mid tier and connections to AR. So if a user action spawns
> 4 TCP connections, each one will be distributed by the load balancer
> equally depending on how you set it, round robin or least connection
> etc.. That's probably why you see 1 user on both boxes. That's how I
> understand it. Hope that helps. I'd like to hear the resolution that
> BMC comes to as this directly effects pricing for the customer.
>
> Sent from my iPhone
>
> On Aug 8, 2012, at 8:56 PM, Howard's Gmail <hbr4...@gmail.com> wrote:
>
>> I hope this question finds you all in good health.
>>
>> Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and
>> started to run out of floating licenses. With the user population
>> staying the same.
>>
>> So we (with the help of BMC support) started to look around. What we saw
>> was strange, we have 3 mid-tiers tied to 2 app servers, through a load
>> balancer with the sticky bit set. No we are using he new load balancer
>> function in the 7.6.4 mid-tier. What we found was that users were being
>> logged on to both app servers, therefor taking 2 licenses. One on each
>> server.
>>
>> After spending 7 hours on a web-ex with, BMC, the load balancer vendor
>> and number of others, we are still some what lost. The leading item that
>> might be the cause is the load balancer, but no one is sure why a user
>> that is not an admin and has a floating license, can be logged into two
>> arservers at the same time or what is pushing the user after they log
>> in, then open a form (like change management console or the incident
>> console) and then logging them into the other server.
>>
>> BMC has been great looking at this issue with us, as well as the other
>> vendors.
>>
>> I just wanted to know if anyone else has seen anything like this since
>> moving to 7.6.4.
>>
>> Take care,
>>
>> Howard
>>
>> Sent from one of Howard's iPads
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>
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