Hi listers,

I'm starting to customize the notifications that come OOTB with ITSM. I'm
completelly new to the Notification Engine, Mail Engine and so on.

The customer requirement is to made the notifications a bit more graphic,
with the company logo and corporative colors.

My questions are: Anything to take care about? Where to start? Use
Templates?

Just a few words about it.

Thanks!


Jose Manuel Huerta
http://theremedyforit.com/

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