Does anyone know where application pending gets its "other long" field data from? I am looking around, just asking. if ya know
On Wed, Nov 16, 2011 at 1:30 PM, Thad Esser <[email protected]> wrote: > ** > Mike, > > We use ITSM 7.0.3 (SRM 2.2) so this may not apply; however, I found that > SRM was trying to use the assignment engine on every request, even though > we don't use it. This was causing the Application Pending form to have a > lot of unprocessed records. I didn't find any application configuration > settings to control that, so I ended up just disabling the one filter that > was creating all the Application Pending entries - > SRM:REQ:Assignment_RunAssignmentEngine. Of course, that might be different > for 7.6.04. > > Also, Work Orders were trying to assign to individuals. There is an > application configuration setting for that ("Assignement Engine > Integration" setting under the work order "Rules" option). All the other > > You should be able look at the Command field on Application Pending to get > an idea of where the rest are coming from. (and yes, they should be > clearing themselves) > > Hope that helps, > Thad > > On Wed, Nov 16, 2011 at 9:11 AM, Michael Burton < > [email protected]> wrote: > >> ** >> Hi Danny, >> >> In the form field on AP, they are from: >> >> SRM:Request >> TMS:Task >> CHG:Infrastructure Change >> >> Other entries appear, but they disappear very quickly. >> >> I think you've answered my question though - they should be getting >> cleared out by the sound of it. >> >> Thanks >> >> - >> Mike >> >> >> ------------------------------ >> Date: Wed, 16 Nov 2011 17:06:55 +0000 >> From: [email protected] >> Subject: Re: Application Pending Form >> To: [email protected] >> >> ** >> >> Hi, >> >> >> >> Depending on what you see in there, depends on what process or plugin is >> not clearing them out. Are they all the same information? >> >> >> >> Kind regards >> >> Danny >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Michael Burton >> *Sent:* 16 November 2011 16:56 >> *To:* [email protected] >> *Subject:* Application Pending Form >> >> >> >> ** >> >> Hi, >> >> Quick question regarding the Application Pending form. We are currently >> having a few issues with SLM in that we can't currently rebuild any service >> targets without the whole system becoming unstable and/or crashing out. >> >> We have an open ticket with BMC and they may have found a problem in that >> our Application Pending form had over 300K entries and does not appear to >> clear/purge itself? >> >> Does anybody else have this issue and/or do you know of any other forms >> which should possibly purge themselves and would cause performance issues >> if they didn't? We are running 7.6.04 on Linux. >> >> Thanks >> >> - >> Mike >> >> >> >> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
