v7604 in ARSmarts doesn't show any cross referenced workflow, if that helps.
>________________________________ > From: patrick zandi <[email protected]> >To: [email protected] >Sent: Friday, August 10, 2012 4:21 PM >Subject: Re: Application Pending Form > > >** Does anyone know where application pending gets its "other long" field data from? >I am looking around, just asking. if ya know > > >On Wed, Nov 16, 2011 at 1:30 PM, Thad Esser <[email protected]> wrote: > >** >>Mike, >> >>We use ITSM 7.0.3 (SRM 2.2) so this may not apply; however, I found that SRM >>was trying to use the assignment engine on every request, even though >>we don't use it. This was causing the Application Pending form to have a lot >>of unprocessed records. I didn't find any application configuration settings >>to control that, so I ended up just disabling the one filter that was >>creating all the Application Pending entries - >>SRM:REQ:Assignment_RunAssignmentEngine. Of course, that might be different >>for 7.6.04. >> >>Also, Work Orders were trying to assign to individuals. There is an >>application configuration setting for that ("Assignement Engine Integration" >>setting under the work order "Rules" option). All the other >> >>You should be able look at the Command field on Application Pending to get an >>idea of where the rest are coming from. (and yes, they should be clearing >>themselves) >> >>Hope that helps, >>Thad >> >>On Wed, Nov 16, 2011 at 9:11 AM, Michael Burton >><[email protected]> wrote: >> >>** >>>Hi Danny, >>> >>>In the form field on AP, they are from: >>> >>>SRM:Request >>>TMS:Task >>>CHG:Infrastructure Change >>> >>>Other entries appear, but they disappear very quickly. >>> >>>I think you've answered my question though - they should be getting cleared >>>out by the sound of it. >>> >>>Thanks >>> >>>- >>>Mike >>> >>> >>> >>> >>>________________________________ >>> Date: Wed, 16 Nov 2011 17:06:55 +0000 >>>From: [email protected] >>>Subject: Re: Application Pending Form >>>To: [email protected] >>> >>>** >>>Hi, >>> >>>Depending on what you see in there, depends on what process or plugin is not >>>clearing them out. Are they all the same information? >>> >>>Kind regards >>>Danny >>> >>>From:Action Request System discussion list(ARSList) >>>[mailto:[email protected]] On Behalf Of Michael Burton >>>Sent: 16 November 2011 16:56 >>>To: [email protected] >>>Subject: Application Pending Form >>> >>>** >>>Hi, >>> >>>Quick question regarding the Application Pending form. We are currently >>>having a few issues with SLM in that we can't currently rebuild any service >>>targets without the whole system becoming unstable and/or crashing out. >>> >>>We have an open ticket with BMC and they may have found a problem in that >>>our Application Pending form had over 300K entries and does not appear to >>>clear/purge itself? >>> >>>Does anybody else have this issue and/or do you know of any other forms >>>which should possibly purge themselves and would cause performance issues if >>>they didn't? We are running 7.6.04 on Linux. >>> >>>Thanks >>> >>>- >>>Mike >>> >>> >>> >>> >>>_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > >-- >Patrick Zandi >_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
