That’s what I was thinking too as most of the lower client types were
already exhausted before WS was even available as a client type.
One easy way to confirm whether it is 8 or 34 is to check the ar.h file that
gets bundled with the AR API's if installed..
This file will have a list of all client type variables with its numbers in
the body of that header file.. I do not have it handy right now or I would
check it for you guys.. This file is how I check what a client type value
should be usually when coding and I am not sure through memory what it is or
may be..
But I think I agree with Fred that it could probably be 34 and not 8 as
those low numbers were taken well before WS was a reality as far as the ARS
is concerned..
Joe
-----Original Message-----
From: Mueller, Doug
Sent: Monday, August 13, 2012 2:08 PM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: Re: How to check Remedy Logins that are using Web Service
Fred,
Well, the code that the engineer looked up for me indicated 8.
Now, maybe they looked up something wrong and it is 34.
EITHER WAY, it is different for Web Services and interactive mid-tier
traffic.
I did think it was odd to be 8 since 8 was originally the client-type of an
earlier
incarnation of the web support (the "waserver" for the old timers on the
list).
So, it may be 8, it may be 34. The key is that now that you know there is a
difference, you can look for it and key off of whichever value it turns out
to be...
Sorry about giving the wrong number if it is indeed 34 instead of 8.
Doug Mueller
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Grooms, Frederick W
Sent: Monday, August 13, 2012 11:02 AM
To: [email protected]
Subject: Re: How to check Remedy Logins that are using Web Service
You can find the complete list of BMC defined client types for your version
in the ar.h file (search for AR_CLIENT_TYPE ) in the API directory include
folder.
I hate to disagree with "Mr. Doug", but I thought it was client type 34
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Monday, August 13, 2012 12:56 PM
To: [email protected]
Subject: Re: How to check Remedy Logins that are using Web Service
Interesting. I thought that because WS calls came through the Mid-Tier
server that it would also come in as 9....good to know.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Mueller, Doug
Sent: Monday, August 13, 2012 11:54 AM
To: [email protected]
Subject: Re: How to check Remedy Logins that are using Web Service
**
Kali,
The CLIENT_TYPE will tell you where calls are coming from (if it is used).
And, for web services, it is used.
Client type 8 is the client type value for Web Services. Client type 9
would be from the mid-tier. And, there
are many other client types for other components of the system.
The client-type can be tested for in any server side workflow using the
keyword $CLIENT_TYPE$. You can test
for the web service client type.
The client type is listed on the starting line of an API call in the API log
if you want to look in the log to see it.
It should be translated to words if the server has a mapping for it or if
not, the index is listed. But, you should
be able to tell which client type each API comes from. Any that say 0 mean
that the program interacting with
the server has not specified who they are - which means either a BMC program
that did not set it or a custom
program.
I hope this helps you find the traffic you are looking for.
Doug Mueller
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Kali Obsum
Sent: Monday, August 13, 2012 1:55 AM
To: [email protected]
Subject: How to check Remedy Logins that are using Web Service
**
Hi,
Is there any logs within Remedy 7.6.03 we can check to find which Remedy
logins are creating tickets via WS or accessing any Remedy WS?
Regards,
Kali
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