Mark, Based on my VERY limited experience with ITSM, I believe your best bet is going to be the Data Management Tool. This tool has excel spreadsheets with various tabs for ALL of the information that will be necessary to migrate your data from a custom system into the ITSM framework. It'll be slow, it'll be painful, but in the end, you will have everything in the proper order to be able to transform your old system into the 'neatly lined up' rows that are supposedly ITSM data.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Lyndle Johnson Sent: Tuesday, August 14, 2012 1:00 PM To: [email protected] Subject: Importing data from another source form into the ITSM Incident form Hello, My company recently purchased the ITSM suite 7.6.04 after running all of our ticketing processes on self-built custom-built Remedy forms. We're trying to import data from our old custom ticketing form into Incident, but we're running into a lot of errors in the process where some fields are not accepting the data and other fields (such as the customer info) are not displaying data at all after the import. Does anybody have a list of all of the fields that need to be populated in Incident in order for a data import procedure to function properly? Also, if the list had any recommended values for the fields, that would be great. Thank You, Mark _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
