Dear Listers;
Wondering if any of you have been seen something similar to the next situation:
I've configured the approval process configuration to follow the next rules:
Begin Approved Rejected No Approvers
Completed Closed Cancelled Cancelled
However, some Change requests, get stuck on the Complete status, asking for
approval, and I'm unable to detect why if those tickets no longer require for
approvals (since signatures have been provided and approved) still stuck on the
Complete status.
Here are both questions:
What can cause this?
How can I remove the lock for these records?
Environment
ARS 7.1
Change Management 7.0.3
Hugo Ruesga
Software Development Advisor
US 972.577.7000 x 332.3868
MX +52 (33) 3332.3868
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