I have an old active link that updates escalations and uses a MACRO as one of the actions.
One of the steps in the MACRO is to set the Assigned Technician field on Escalation to the Assigned Technician listed on the parent ticket. That seems work fine until the ticket is assigned to a group and the technician field is the blank. I would have thought it would set the field on the escalation to blank also, but it leaves the previous value there. Another step in the MACRO changes the assigned group and it always works. I'm stumped...... Andy L. Mayfield Alabama Power Company Protection & Control Technician Sr. Linc # 10*19140 Cell # 205-288-9140 Office # 205-257-1556 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
