Hi Andy,
You should replace your MACRO with something else. Typically an
Open-Window-action, or a Push-Fields that would be equivalent to a
MACRO-Set-All command.
If you attach the .ARM file, we might be able to decipher the MACRO for you.
You might quite possibly get the same error anywhay, and you will then
typically resort to LOG-files to understand exactly what happens and why
things does not work.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> I have an old active link that updates escalations and uses a MACRO as one
> of the actions.
>
> One of the steps in the MACRO is to set the Assigned Technician field on
> Escalation to the Assigned Technician listed on the parent ticket.
> That seems work fine until the ticket is assigned to a group and the
> technician field is the blank.
> I would have thought it would set the field on the escalation to blank
> also, but it leaves the previous value there.
> Another step in the MACRO changes the assigned group and it always works.
>
> I'm stumped......
>
> Andy L. Mayfield
> Alabama Power Company
> Protection & Control Technician Sr.
> Linc # 10*19140
> Cell # 205-288-9140
> Office # 205-257-1556
>
>
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