In 7.6 you may want to get used to flushing the cache all the time and that includes your local browser aswell.
Sent from my iPhone On Aug 23, 2012, at 7:51 PM, "Pargeter, Christie :CO IS" <[email protected]> wrote: > ** > Thank you Natalie flushing the caches was the answer. > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Stroud, Natalie K > Sent: Thursday, August 23, 2012 4:17 PM > To: [email protected] > Subject: Re: [EXTERNAL] 7.6.4 Classic View Issue > > ** > Christie: > > Flush your mid-tier cache and clear your local browser cache as well. You > *might* not have to flush the mid-tier, I can’t remember for sure, as it’s > been a while since I played around with Classic View (we elected to deploy > the Best Practices view). What I do remember for sure is that for each time > you log in and get the Best Practices view, you definitely have to clear the > local browser cache in order to have any chance of pulling down the Classic > View. > > Natalie Stroud > SAIC @ Sandia National Laboratories > ARS/ITSM Tester > Albuquerque, NM USA > [email protected] > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS > Sent: Thursday, August 23, 2012 5:07 PM > To: [email protected] > Subject: [EXTERNAL] 7.6.4 Classic View Issue > > ** > Hi All – I am trying to work on upgrading our system from ITSM 7.0.3 to ITSM > 7.6.4 with that we are not ready to start on the Best Practice view but want > to start on the Classic View. > > Issue: I have gone into the App Admin Console > Custom > Foundation > Adv > Opts > View Selection Framework – Deploy View and setup the whole company to > use the Classic view. We are a single tenancy company since it is only IS > that uses this and we are all internal employees. But it still takes every > account I have created to the Best Practice View. I have tried to set one of > my test groups to be Classic & even one of my test users to use Classic View > but it is still taking me to Best Practice. > > Any ideas? > > > ARS 7.6.4 SP 3 > ITSM 7.6.4 SP 2 > RKM 7.6.4 SP 2 > SLM 7.6.4 SP 2 > Window 2008 – 64 Bit > MS SQ 2005 > IIS/Tomcat > MidTier 7.6.4 SP 3 > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
