Thank you Natalie flushing the caches was the answer.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Stroud, Natalie K Sent: Thursday, August 23, 2012 4:17 PM To: [email protected] Subject: Re: [EXTERNAL] 7.6.4 Classic View Issue ** Christie: Flush your mid-tier cache and clear your local browser cache as well. You *might* not have to flush the mid-tier, I can't remember for sure, as it's been a while since I played around with Classic View (we elected to deploy the Best Practices view). What I do remember for sure is that for each time you log in and get the Best Practices view, you definitely have to clear the local browser cache in order to have any chance of pulling down the Classic View. Natalie Stroud SAIC @ Sandia National Laboratories ARS/ITSM Tester Albuquerque, NM USA [email protected] From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, August 23, 2012 5:07 PM To: [email protected] Subject: [EXTERNAL] 7.6.4 Classic View Issue ** Hi All - I am trying to work on upgrading our system from ITSM 7.0.3 to ITSM 7.6.4 with that we are not ready to start on the Best Practice view but want to start on the Classic View. Issue: I have gone into the App Admin Console > Custom > Foundation > Adv Opts > View Selection Framework - Deploy View and setup the whole company to use the Classic view. We are a single tenancy company since it is only IS that uses this and we are all internal employees. But it still takes every account I have created to the Best Practice View. I have tried to set one of my test groups to be Classic & even one of my test users to use Classic View but it is still taking me to Best Practice. Any ideas? ARS 7.6.4 SP 3 ITSM 7.6.4 SP 2 RKM 7.6.4 SP 2 SLM 7.6.4 SP 2 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 3 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
