Glad I could help Fred
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joel Sender Sent: Thursday, August 23, 2012 6:52 PM To: [email protected] Subject: Re: $PROCESS$ on Server: RESOLVED ARfork.log showed that the server's 'Active Link Run Process Directory' was being prefixed on to the command. By removing the directory specification, the command worked as planned. Thank You! Joel Joel Sender [email protected] 310.829.5552 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Thursday, August 23, 2012 2:32 PM To: [email protected] Subject: Re: $PROCESS$ on Server Since you are on SUN you should see the execution in the arfork.log file Does the user that the tomcat catalina (java) process is running under have rights to execute the script? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joel Sender Sent: Thursday, August 23, 2012 4:28 PM To: [email protected] Subject: $PROCESS$ on Server ** I'm really stumped by this. I have an active link with a SetField action I want to run on the server. In a prompt window (Solaris) or escalation, it works fine if I enter: /usr/ar/midtier/WEB-INF/lib/usesso However, the active link fails to run the script on the server with: $PROCESS$ @@:/usr/ar/midtier/WEB-INF/lib/usesso Client-side logging shows: Passed qualification -- perform if actions <ACTL> 0: Set Fields <ACTL> Process: /usr/ar/midtier/WEB-INF/lib/usesso <ACTL> **** Error while performing active link action Nothing is written to a server log. SERVER: ARS 7.6.04 SP3 201201302357 (licensed) SunOS 5.10 Custom app - not ITSM ARS installed & running as root. CLIENT: Windows user Tool 7.6.04 Browser: I.E. 8 & FF 14.0.1 A (known) bug maybe? TIA, Joel Joel Sender [email protected] 310.829.5552 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
