That’s actually the purpose of that setting.. so that the AR Administrator
has a visibility to all the processes that are present on a server that are
actively being used by workflow.. It is a security feature. I would
recommend setting that, and moving your processes to that directory..
This would give the administrator a little more visibility on external
processes that are being used on the system adding a little more sense of
security..
Joe
-----Original Message-----
From: Grooms, Frederick W
Sent: Thursday, August 23, 2012 11:15 PM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: Re: $PROCESS$ on Server: RESOLVED
Glad I could help
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Joel Sender
Sent: Thursday, August 23, 2012 6:52 PM
To: [email protected]
Subject: Re: $PROCESS$ on Server: RESOLVED
ARfork.log showed that the server's 'Active Link Run Process Directory' was
being prefixed on to the command.
By removing the directory specification, the command worked as planned.
Thank You!
Joel
Joel Sender [email protected] 310.829.5552
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Grooms, Frederick W
Sent: Thursday, August 23, 2012 2:32 PM
To: [email protected]
Subject: Re: $PROCESS$ on Server
Since you are on SUN you should see the execution in the arfork.log file
Does the user that the tomcat catalina (java) process is running under have
rights to execute the script?
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Joel Sender
Sent: Thursday, August 23, 2012 4:28 PM
To: [email protected]
Subject: $PROCESS$ on Server
**
I'm really stumped by this.
I have an active link with a SetField action I want to run on the server.
In a prompt window (Solaris) or escalation, it works fine if I enter:
/usr/ar/midtier/WEB-INF/lib/usesso
However, the active link fails to run the script on the server with:
$PROCESS$ @@:/usr/ar/midtier/WEB-INF/lib/usesso
Client-side logging shows:
Passed qualification -- perform if actions <ACTL> 0: Set Fields
<ACTL> Process: /usr/ar/midtier/WEB-INF/lib/usesso
<ACTL> **** Error while performing active link action
Nothing is written to a server log.
SERVER:
ARS 7.6.04 SP3 201201302357 (licensed)
SunOS 5.10
Custom app - not ITSM
ARS installed & running as root.
CLIENT:
Windows user Tool 7.6.04
Browser: I.E. 8 & FF 14.0.1
A (known) bug maybe?
TIA,
Joel
Joel Sender [email protected] 310.829.5552
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