Looking for Senior Remedy Developer for a full time position with the City of New York, Department of Information Technology & Telecommunications. Interested candidates, please send your resume to [email protected] the Subject line "Application for Remedy Engineer, Job ID 101662"
Below is the job description: *City of New York* *Department of Information Technology & Telecommunications* * Job Posting Notice*** * * *Civil Service Title: *Computer Systems Manager * * *Level: *M1* * * * *Title Code No: *10050 * * *Salary: *$49,492/$53,373 - $110,000* * * * *Office Title: *Remedy Engineer* * * * *Work location: *Brooklyn, NY* ** * * * *Division/Work Unit: *IT Services * * *Number of Positions: *1 * * *Job ID: *101662* * * * *Hours/Shift: *Day* *- Due to the necessary technical management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or evenings.* * Job Description DoITT is responsible for modernizing, unlocking, and innovating to improve IT infrastructure and service delivery in New York City government. Modernizing by implementing state-of-the-art information technology to improve services to New Yorkers. Unlocking by making government more transparent and accountable to New Yorkers. Innovating by employing cutting-edge tools, methods, and relationships to empower New Yorkers. The successful candidate will serve as a Remedy Engineer reporting to the IT Services division. Responsibilities will include: Manage the development and configuration of the BMC Remedy ITSM 6.x, 7.x (Helpdesk, Change, Request, SLM, Asset) and assist with internal application integration and the migration of additional stakeholders; provide technical leadership and configuration of the BMC tool; develop and implement BMC Remedy ITSM 6.x, 7.x and BMC CMDB; oversee the workflow/process definition in ITIL areas; provide clients with assessment of IT operational maturity and identify targets for process/technology improvement; oversee the definition of technology requirements; prepare recommendations for the implementation of new processes and procedures; provide technical management assistance with system transitions; and manage special technology projects and initiatives as assigned. The position’s responsibilities include commitment to and compliance with the City’s EEO policy. Minimum Qualification Requirements 1. A master's degree in computer science from an accredited college and three years of progressively more responsible, full-time, satisfactory experience using information technology in computer applications programming, systems programming, computer systems development, data telecommunications, database administration, planning of data/information processing, user services, or area networks at least 18 months of this experience must have been in an administrative, managerial or executive capacity in the areas of computer applications programming, systems programming, computer systems development, data telecommunications, data base administration, or planning of data processing or in the supervision of staff performing these duties; or 2. A baccalaureate degree from an accredited college and four years of experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or recognized accrediting organization and six years of experience as described in "1" above; or 4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent approved by a State's department of education or recognized accrediting organization and must possess at least three years of experience as described in "1" above, including the 18 months of administrative, managerial, executive or supervisory experience as described in "1" above. *NOTE:* The following types of experience are not acceptable: superficial use of preprogrammed software without complex programming, design, implementation or management of the product; use of word processing packages; use of a hand held calculator; primarily the entering or updating of data in a system; the operation of data processing hardware or consoles. Preferred Skills The preferred candidate should have the following: 5+ years experience in BMC Remedy products, including product design, configuration and integration with 3rd party tools; experience with installation and configuration of AR Server group; detailed knowledge of AR System 6.x, 7.x and Remedy ITSM (Helpdesk, Change, Request, SLM, Asset); strong Remedy ITSM workflow and customization experience; proficiency with Remedy ITSM Application Configuration; proficiency with Remedy Mid-Tier 6.x, 7.x; good understanding of complete software life cycle; ability to demonstrate solid knowledge of system design principles and ability to follow detailed specifications; working knowledge of software testing methodologies; ITIL process knowledge (Incident Mgmt, Change Mgmt, Configuration Mgmt); ability to coordinate tasks with other team members and manage work against a project plan; ability to determine work effort and prioritize tasks accordingly; ability to work in a team; experience with workflow automation, process optimization and data flow diagramming; excellent track record of several successful enterprise implementations using dev/test/prod environments; proven success with Remedy and ITSM implementations (Helpdesk, Change, Request, SLM, Asset); good communication and organizational skills; ability to work with technical and non-technical staff; ability to effectively manage multiple activities of varying complexity under time constraints; and the ability to interface with executive level management and give senior level presentations. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
