I Have checked it .but the reset goal optikn is set to NO So doo i assume that if sla once missed will show as missed even if assigned to a group whose goal time have not breachd? On Aug 28, 2012 12:19 AM, "Jose Manuel Huerta Guillén" < [email protected]> wrote:
> ** At the SVT definition, if set at advanced mode there is a check box > that you can use: > > Reset goal: When some conditions are met, the current measure is closed > and a new one starting from 0 is created. That means that a single request > can create multiple SVT measures. > > The reset goal condition is defined at the data source. > > Using the reset goal condition you can measure if one group has taken more > than 8 hours to go to In Progress state. But you won't know which group has > been. To know it you need separate SVT for each case. > > > Jose Manuel Huerta > http://theremedyforit.com/ > > > > > On Mon, Aug 27, 2012 at 8:02 PM, Rajesh Nair <[email protected]>wrote: > >> Jose >> Can you tell me more on "unless it is restarted" >> > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
