Yes. Jose Manuel Huerta http://theremedyforit.com/
On Tue, Aug 28, 2012 at 7:35 PM, Rajesh Nair <[email protected]>wrote: > ** > > I > > Have checked it .but the reset goal optikn is set to NO > So doo i assume that if sla once missed will show as missed even if > assigned to a group whose goal time have not breachd? > On Aug 28, 2012 12:19 AM, "Jose Manuel Huerta Guillén" < > [email protected]> wrote: > >> ** At the SVT definition, if set at advanced mode there is a check box >> that you can use: >> >> Reset goal: When some conditions are met, the current measure is closed >> and a new one starting from 0 is created. That means that a single request >> can create multiple SVT measures. >> >> The reset goal condition is defined at the data source. >> >> Using the reset goal condition you can measure if one group has taken >> more than 8 hours to go to In Progress state. But you won't know which >> group has been. To know it you need separate SVT for each case. >> >> >> Jose Manuel Huerta >> http://theremedyforit.com/ >> >> >> >> >> On Mon, Aug 27, 2012 at 8:02 PM, Rajesh Nair >> <[email protected]>wrote: >> >>> Jose >>> Can you tell me more on "unless it is restarted" >>> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
