Mark: I'm not sure if these are the OOB questions or not, but here's what we have:
1. Number of users impacted during implementation (Pick number ranges of your choice depending on number of users in the company - it might be good to map these values to those you use for Impact) 2. Does this change have potential to negatively impact IT Services (Y/N) 3. Is this change scheduled to occur between <insert standard business hours here> (Y/N) 4. Is there a documented backout plan for the change? (Y/N) 5. Is there a documented test plan for the change? (Y/N) 6. Has the change been communicated to the necessary parties (e.g. Service Desk)? (Y/N) Personally, I think question 2 could be clarified, because I read the question as "does this change have the potential to have a negative impact?", in which case the answer is always going to be Yes. But is it said negative impact gonna bring down a major service like Email, or are there other dependencies the said negative impact could affect like DB, server, network, etc.? Well, maybe not. HTH, Natalie Stroud SAIC@Sandia National Laboratories ARS/ITSM Tester Albuquerque, NM USA [email protected] From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Tuesday, August 28, 2012 3:54 PM To: [email protected] Subject: [EXTERNAL] Risk Assessment Questions ** HI All, I'm in the process of going from a custom form based ARS 6.3 to the OOB ITSM 7.6 suite. The Change Management Risk Assessment , Risk Level - 1, -2, etc is not very user friendly so I was thinking I would make that field read only and force the user to answer the Risk Assessment questions to determine the risk. OOB the questions are not great. Does anyone have a list questions that they use and would be willing to share? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
