Hi listers, I am trying to implement the SLM- SVT option: Reset goal for same request. I would like to reset the goal when I change the Assigned group. So I set < Reset goal for same request =Yes > for my SVT. Then in the Application Administration Console, SLM, Configure App. Settings, Data Sources, HPD :Help Desk, Request Based I define: Reset Goal for Same request when : 'TR.Assigned Group ID' !='DB.Assigned Group ID' ! And I let the Start Time for Request-Based empty. But it does not work correctly: goal is reset also if the assigned groups has not changed and I obtain an endless loop I have the ITSM Incident management 7.5. and SLM 7.6 Can someone help me? Best regards Lidia Dorsaz
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