Lidia, I believe your condition is incorrect. We do exactly the same thing here and the condition to use in "Reset Goal for Same request when should be 'TR.Assigned Group ID' != $\NULL$ Your condition would be true even when no change to the assignee group is made, in fact your condition is perhaps true all the time.
Regards Jiri Pospisil LCH Clearnet From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lidia Dorsaz Sent: 29 August 2012 07:09 To: arslist@ARSLIST.ORG Subject: SLM, SVT: reset goal for same request ** Hi listers, I am trying to implement the SLM- SVT option: Reset goal for same request. I would like to reset the goal when I change the Assigned group. So I set < Reset goal for same request =Yes > for my SVT. Then in the Application Administration Console, SLM, Configure App. Settings, Data Sources, HPD :Help Desk, Request Based I define: Reset Goal for Same request when : 'TR.Assigned Group ID' !='DB.Assigned Group ID' ! And I let the Start Time for Request-Based empty. But it does not work correctly: goal is reset also if the assigned groups has not changed and I obtain an endless loop I have the ITSM Incident management 7.5. and SLM 7.6 Can someone help me? Best regards Lidia Dorsaz _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ A copy of the LCH.Clearnet e-mail disclaimer can be found at: www.lchclearnet.com/disclaimer/email LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932. LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
