I believe the offending file is arsysteminstalledconfiguration.xml in the
root arsystem dir.

Sent from my iPhone

On Sep 5, 2012, at 6:17 PM, Robert Gajic <[email protected]> wrote:

**

Thanks guys!



Looks like it was trying to do an upgrade and it was probably doing that
because of a few failed attempts and holding the name in some temp file
etc. Got around it by installing to a different directory.



Regards

Rob



*From:* Action Request System discussion list(ARSList) [mailto:
[email protected]] *On Behalf Of *Lou
*Sent:* Wednesday, 5 September 2012 9:44 PM
*To:* [email protected]
*Subject:* Re: New Install of 7.6.03



**

If you tried doing the install previously there is am xml file that holds
the hostname info which you need to delete but it should have shown the
value of the hostname being used. A screen shot of the previous screen
would be helpful.

P


On Sep 4, 2012, at 6:38 PM, Michael Latham <[email protected]> wrote:

 **

Rob - I don't see your screen capture.
 ------------------------------

Date: Tue, 4 Sep 2012 18:02:39 -0400
From: [email protected]
Subject: Re: New Install of 7.6.03
To: [email protected]

**

So you are saying you haven't entered the host name?

P


On Sep 3, 2012, at 1:40 AM, Robert Gajic <[email protected]> wrote:

 **

Hi everyone!



I am building a brand new instance of Remedy 7.6.03 (as this is our current
production version) and I am getting an error very early on when installing
AR 7.6.03. Oh some versions first;



Windows server 2008 R2 Enterprise

Database is SQL 2008 but irrelevant because I haven’t got that far yet.



So the error I get (there has been no user input here besides naming a
directory to install too, accepting licence agreement, custom setup,
installing all components except mid-tier and full text



<image001.png>



Remember though I haven’t had a chance to enter any of the info in the
error message.. Any thoughts?



Regards

Rob Gajic

Lockheed Martin


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