Hi Axton, although this is not published, you need a minimum of CMDB 7.6 Patch 002 to be able to run the 7.6.x series of Mid Tiers due to the Java spring framework
Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Axton Sent: 12 September 2012 18:11 To: [email protected] Subject: Mid-Tier 7.6.04 SP3 and Atrium 7.5 patch 5: Authentication Error - Send Failed ** I am in the process of upgrading mid-tier from 7.5p3 to 7.6.04sp3. I have performed the upgrade but I am running into an issue where the CMDB Flash components are not working. Access URL: http://x.com/arsys/forms/remedyunit/Atrium%3AExplorer/Default+Admin+View/?ca cheid=d2b48b21 <http://x.com/arsys/forms/remedyunit/Atrium%3AExplorer/Default+Admin+View/?c acheid=d2b48b21&format=html> &format=html This in turn generates a POST, as follows: Request URL:http://x.com/arsys/plugins/AtriumWidget/messagebroker/amf Request Method:POST Status Code:500 Internal Server Error Error 500: SRVE0295E: Error reported: 500 Request Headers POST http://x.com/arsys/plugins/AtriumWidget/messagebroker/amf HTTP/1.1 Host: x.com Proxy-Connection: keep-alive Content-Length: 244 Origin: http://x.com User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.89 Safari/537.1 Content-Type: application/x-amf Accept: */* Referer: http://x.com/arsys/atrium/AtriumModuleLauncher.swf Accept-Encoding: gzip,deflate,sdch Accept-Language: en-US,en;q=0.8 Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.3 Cookie: ****** Request Payload null[1]/1à Mflex.messaging.messages.CommandMessageoperationcorrelationIdtimestampm essageIdheadersclientIdtimeToLive bodydestination _____ _____ I1606D36D-6E7F-4EE1-45D7-BAE4CEE2DE3C %DSMessagingVersion _____ DSIdnil _____ Response Headers HTTP/1.1 500 Internal Server Error Server: Sun-Java-System-Web-Server/7.0 Date: Wed, 12 Sep 2012 14:32:01 GMT Content-type: text/html;charset=UTF-8 $wsep: Content-language: en-US Vary: accept-encoding Transfer-encoding: chunked Proxy-Connection: Keep-Alive Connection: Keep-Alive Content-Encoding: gzip Set-Cookie: SMSESSION=****** Error 500: SRVE0295E: Error reported: 500 The servlet container logs (IBM WebSphere 7.0, 1.6.0_24 32-bit JVM) shows the following stack trace for the POST above: [9/12/12 10:32:01:297 EDT] 0000002f webapp E com.ibm.ws.webcontainer.webapp.WebApp logServletError SRVE0293E: [Servlet Error]-[PluginServlet]: com.ibm.ws.webcontainer.webapp.WebAppErrorReport: SRVE0295E: Error reported: 500 at com.ibm.ws.webcontainer.webapp.WebAppDispatcherContext.sendError(WebAppDispa tcherContext.java:637) at com.ibm.ws.webcontainer.srt.SRTServletResponse.sendError(SRTServletResponse. java:1187) at com.ibm.ws.webcontainer.srt.SRTServletResponse.sendError(SRTServletResponse. java:1169) at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:381) at javax.servlet.http.HttpServlet.service(HttpServlet.java:831) at com.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatcher. java:208) at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.dispatchServlet(AtriumWidge tPlugin.java:284) at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWidget Plugin.java:203) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unk nown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:738) at javax.servlet.http.HttpServlet.service(HttpServlet.java:831) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1 657) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1 597) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain. java:104) at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain .java:77) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterMana ger.java:908) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper. java:934) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper. java:502) at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrap perImpl.java:179) at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3933) at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:276) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:931) at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:158 3) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:186) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(Ht tpInboundLink.java:452) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpIn boundLink.java:511) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInbo undLink.java:305) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.j ava:276) at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscrimin ators(NewConnectionInitialReadCallback.java:214) at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewCon nectionInitialReadCallback.java:113) at com.ibm.ws.tcp.channel.impl.WorkQueueManager.requestComplete(WorkQueueManage r.java:557) at com.ibm.ws.tcp.channel.impl.WorkQueueManager.attemptIO(WorkQueueManager.java :607) at com.ibm.ws.tcp.channel.impl.WorkQueueManager.workerRun(WorkQueueManager.java :984) at com.ibm.ws.tcp.channel.impl.WorkQueueManager$Worker.run(WorkQueueManager.jav a:1069) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1604) If anyone has run into this, any help would be appreciated. Thanks, Axton Grams _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
