Christie; I'm assuming you're running ITSM, therefore you must be usint the internal notification system (NTE); if this is the case you should look at the configuration of the messages and how they're being pushed to the NTE:SYS-NT Process Control form; there's the field Priority, if you make this "Critical" then once the message reaches the AR System Email Messages form, there it will place as Flag 0, which makes when Outlook receives the message appear with the critical icon. Either if you want to every single mail being dropped by Remedy has the critical flag on, just create a filter for AR System Email Messages form, to place as flag, 0.
I'd suggest you to look directly by using the configurations at NTE:SYS-Process Control; instead placing code to core forms. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 12 Sep 2012 16:27:56 -0700 From: [email protected] Subject: Setting Priority on Email To: [email protected] ** Hi All – I have a request to have an email come out of the system with the High Importance flag in Outlook is this possible? The emails are being sent with SMTP. ARS 7.6.4 SP 2Window 2008 – 64 BitMS SQ 2005IIS/TomcatMidTier 7.6.4 SP 2 Hot Fix 12/2/11 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
