Hi,
Have you thought of using the SSO solution offered by JAVA systems? We
have it implemented on our servers for a long time now and I can say that it is
an excellent solution.
The actaul implementation is very easy and straight forward. Even if you
run into any issues, the support you get from the JSS guys is exceptional.
During one of our upgrades, we had perfromed an incorrect implementation and
ran into a lot of trouble during go -live. The support from JSS was so fast
that we had the issue resolved in 15 minutes.
Also, they provide solutions not only for ITSM, but also for RKM and
Analytics. We recently had to roll back our RKM due to multiple issues in the
new version and the support team worked with me all the way to get SSO running
- they even helped us configure multi-tenancy on RKM with SSO.
If you are still trying to debug Atruim SSO, I would recommend giving Java
System Solutions a try.
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